Friends,

This post was supposed to go live yesterday—but much like a mechanical delay at the gate, a technical issue held it up overnight. All clear now, and I’m glad to send the newest podcast episode to you this morning. You can watch below or listen on Apple Podcasts here.

Southwest’s Q2 earnings left many of us asking the same thing: what is happening to the most successful airline in history? Unsurprisingly, I have a few thoughts.

In this week’s episode, I tell a story from my days as a flight attendant. I also outline three concrete moves Southwest can make today to rebuild customer loyalty—and what it reminds me about business, trust, and building things that last.

Fly well.

NEWS

Happy Sunday! News and deals will resume tomorrow.